Frequently Asked Questions
Knowledge base articles focusing on processes and support for Payees.
Knowledge base articles focusing on processes and support for Payees.
Once you have been issued your first payout, a MassPay account will automatically be created on your behalf.
To create a wallet there is no need to register or sign up for a MassPay account in advance. Simply select MassPay as your payout method in your company's system.
Once you have been issued your first payout, a MassPay account will automatically be created on your behalf.
At that time, you'll receive notification that you've been paid as well as a link to activate your new MassPay account and thereby access your funds. We have a tutorial for this, too!
Account Activation: https://members.masspay.io/activation When your account is created, you will receive an email notification from MassPay. This email will contain a link to activate your account. If you don't have the email available, you can activate your MassPay Account by visiting: https://members.masspay.io/activation
Additionally, there is a quick video tutorial available, here: https://www.masspay.io/tutorials/account-set-up
Please contact our Payee Support Team if you have additional questions.
MassPay is a SaaS company delivering an industry-leading Global Payout Orchestration Platform.MassPay is a Software as a Service (SaaS) company. Our Global Payout Orchestration Platform enables our customers to facilitate payouts to individuals (B2C) and businesses (B2B) in over 175 countries and over 70 currencies worldwide.We deliver frictionless cross-border payout orchestration via one simple API, an industry-leading Know Your Business (KYB) process and the confidence of a premiere global financial partner network. Please contact our Payee Support Team if you have additional questions.
Initiate a transfer from your Member Dashboard.From the main page of your Member Dashboard, click “Transfer” and select your location, amount, and destination where you would like the funds sent – it’s that easy!Please contact our Payee Support Team if you have additional questions.
This article outlines typical transfer times and cutoff rules for each payout method.
All times are estimates and may vary based on receiving banks, local holidays, and compliance reviews.
Important Notes
• Cutoff time referenced below is 12:00 PM PST, unless otherwise stated.
• “Business days” exclude weekends and bank holidays.
• Some methods depend on the receiving bank or issuer for final settlement timing.
• Crypto transfers depend on network confirmations and congestion.
Bank Transfers – United States
ACH Same-Day
• Typical time: Same business day
• Cutoff: Submit before 12:00 PM PST. After cutoff, processed next business day.
ACH Next-Day
• Typical time: 1 business day
• Cutoff: Submit before 12:00 PM PST. After cutoff, add 1 business day.
RTP (Real Time Payments)
• Typical time: Seconds to minutes
• Availability: 24/7, no cutoffNote: Receiving bank must support RTP.
Same Day Bank Deposit
• Typical time: Same business day
• Cutoff: Submit before 12:00 PM PST. After cutoff, next business day.
Next Day Bank Deposit
• Typical time: 1 business day
• Cutoff: Submit before 12:00 PM PST. After cutoff, add 1 business day.
Bank Transfer (Local)
Typical time:
• Before 12:00 PM PST: Up to 2 business days
• After 12:00 PM PST: Up to 3 business days
Bank Wire (Domestic)
• Typical time: Same day to 1 business day
• Note: Cutoff dependent. Typically same day if submitted before bank cutoff.
Bank Wire (International / SWIFT)
• Typical time: 1 to 5 business days
• Note: Depends on correspondent banks, FX processing, and compliance reviews.
Europe
SEPA Credit Transfer
• Typical time: 1 business day
• Note: EUR transfers within SEPA zone. Subject to bank cutoffs.
Faster Payments (UK)
• Typical time: Seconds to 2 hours
• Availability: 24/7 for most banks.
BACS (UK)
• Typical time: 3 business days
• Note: Batch-based scheme. No weekend processing.
Canada
Interac e-Transfer
• Typical time: Minutes to a few hours
• Note: Usually near-instant. Bank dependent.
Asia-Pacific
PIX (Brazil)
• Typical time: Seconds
• Availability: 24/7
• Note: Near-instant settlement.
UPI (India)
• Typical time: Seconds
• Availability: 24/7
• Note: Near-instant settlement.
PayNow (Singapore)
• Typical time: Seconds to minutes
• Availability: 24/7
United States – Alternative Methods
Zelle
• Typical time: Minutes to same day
• Note: Bank dependent. New recipients may experience delays.
Push to Card
(Visa Direct, Mastercard Send, UnionPay Push)
• Typical time: 30 minutes to 24 hours
• Note: Often near-instant. Issuer dependent.
Wallets
Mobile Money
• Typical time: Seconds to minutes
• Availability: 24/7 if wallet is active
• Note: Country dependent.
Mobile Wallet
• Typical time: Seconds to minutes
• Note: Near-instant once accepted by recipient.
Cryptocurrency
USDT (TRC20 / ERC20 / BEP20 etc.)
• Typical time: ~1 to 30 minutesNote: Network confirmation dependent.
• Congestion may cause delays.
USDC
• Typical time: ~1 to 30 minutes
• Note: Network confirmation dependent.
Bitcoin (BTC)
• Typical time: 10 to 60+ minutes
• Note: Depends on fee level and number of confirmations.
Ethereum (ETH)
• Typical time: 1 to 15 minutes
• Note: Network congestion dependent.
Other Crypto
• Typical time: 1 to 60 minutes
• Note: Depends on blockchain and required confirmations.
Please contact our Payee Support Team if you have additional questions.
MassPay accounts are accessed via our member dashboard.Your personal MassPay dashboard can be accessed at https://members.masspay.io.
To contact MassPay's payee support team, please email us at support@masspay.io.
Please contact the company that issued the funds to you. They will be able to help you initiate this process.
Due to regulatory and AML compliance regulations, you are not allowed to update your own personal information.If you need to make changes to your personal information, please contact the company that issued the funds to you. They will be able to help you initiate this process. If necessary, you may also contact MassPay support for changes at support@masspay.io.
Please note:
• Changes usually take 2 business days;
• You are allowed to update banking information.
Please contact our Payee Support Team if you have additional questions.
Password reset link: https://members.masspay.io/reset_passwordTo reset your MassPay password, please visit: https://members.masspay.io/reset_password and follow the instructions on the page.
Please contact our Payee Support Team if you have additional questions.
A Quick Tutorial Demonstrating the MassPay Visa Debit Card Request and Activation ProcessTo request a MassPay Visa Debit Card,
please follow the steps outlined in this tutorial video: http://www.masspay.io/tutorials/visa-debit-card-set-up
If you encounter any issues in this process, please contact our Payee Support Team.
Same day transactions: 12:00 PST. Next day transactions: 16:45 PST.Same day transactions need to be posted prior to 12:00 PST.Next day transactions need to be posted prior to 16:45 PST.
Please Note: If you miss these cutoff times, your transfer will process the following business day.
Transfer times will vary based upon location and services selected.Transfers to your bank will vary based upon where you are located and what service you have chosen.Please Note: The majority of transactions arrive within 1-2 business days
Unfortunately, no. Fund transfers can only be made to accounts in your name.Unfortunately, no. You can only transfer funds to an account that is in your name.
Please Note: Your personal information contained in your MassPay account must match that of your bank account to avoid potential funding delays and/or failures.
Not all payout service features and capabilities are available in all markets.MassPay partners with local companies around the globe in order to provide the best service and the most options for each of our customers and their payees.
Unfortunately, due to varying rules and regulations across many different countries, not every service is available in all locations.We continue to work to expand our global offerings.If there is a specific service that you would like to see, please contact the company that issued the funds to you and request that MassPay add that specific payout option for your location.
Please contact our Payee Support Team if you have additional questions.
Unfortunately, no. You can only transfer funds to an account that is in your name.Unfortunately, no.You can only transfer funds to an account that is in your name.
Note: The personal information contained in your MassPay account must match that of the destination bank account in order to avoid delays and/or failures.
Please contact our Payee Support Team if you have additional questions.
Please allow up to 48 hours (2 business days) for your transaction to appear.
Delivery speeds can vary based on the service type that you selected and / or your country of residence.
Please contact our Payee Support Team if you have additional questions.
Why did I see a small deposit occur in my account only to see it be removed minutes later?
What You Should Know (TL;DR):
• Normal Procedure: Seeing a few cents deposited and then withdrawn is a regular part of account verification.
• No Cause for Alarm: These transactions are routine and should not be a cause for concern.
• Confidentiality: All personal and financial information remains confidential throughout this process.
Penny testing plays a critical role in the financial services sector, particularly in global payouts. It is a simple yet effective method for verifying account ownership and ensuring transactional security. By understanding this practice, customers can have peace of mind knowing that their financial institutions are actively working to safeguard their interests and maintain the integrity of their transactions.
Introduction
In all aspects of payouts and financial services, the security and accuracy of transactions are paramount. A common method used by financial institutions and fintech companies, including MassPay, to ensure the legitimacy of financial transactions is known as "penny testing." This article explains what penny testing is, its importance in financial services, its importance in MassPay’s operations, and why it is a standard practice in account validation and verification.
What is Penny Testing?
Penny testing, also referred to as micro-deposits verification, is a security measure used to verify the ownership and validity of bank accounts involved in financial transactions. It involves the transfer of a small amount of money, often just a few cents, into a customer's bank account.
The Process:
• Initiation: A financial institution sends a small deposit, usually ranging from one cent to a few cents, to the customer's bank account.
• Withdrawal: The deposited amount is then withdrawn.
Why Does Penny Testing Happen in Financial Services?
The primary goal of penny testing is to safeguard against fraud and ensure the accuracy of bank account information.
This practice is especially crucial in global payouts where the risk of errors or fraudulent activities can be high.
Key Reasons for Penny Testing:
• Security: It helps in detecting and preventing fraudulent activities by confirming the user's access to the account.
• Accuracy: Ensures the bank account details provided are correct, reducing the risk of erroneous payments.
• Compliance: Many financial institutions use penny testing as part of their compliance with anti-money laundering (AML), Know Your Business (KYB) and Know Your Customer (KYC) regulations.
Standard Practice in Account ValidationWhen MassPay customers observe a small deposit from one firm and its subsequent withdrawal by another, it's essential to recognize this as a standard and legitimate practice in the financial services industry.
The price at which the cryptocurrency was purchased was likely higher (or lower) than it was at the time your transfer was initiated. Cryptocurrency prices (e.g. Bitcoin, Etherium, etc.) fluctuate because it is influenced by a number of factors.In this case, the price at which the cryptocurrency was purchased was higher (or lower) than it was at the time your transfer was initiated. We apologize for any inconvenience this may cause. Please understand that cryptocurrency price points are outside the scope of our control.
Please contact our Payee Support Team if you have additional questions
A copy of your photo ID will be required in order to continue and/or reactivate/unlock your account.MassPay and our payout partners require a copy of your photo ID in order to continue and/or reactivate/unlock your account.
Please provide a copy of your photo ID to us in a format that meets the following criteria:
• photo quality, in color (not a photocopy)
• placed on a dark background
• all edges and corners visible.
• front and back if a card or fully open if a passport
• latin characters.
Please contact our Payee Support Team if you have additional questions.
Privacy & security are our #1 concerns.Your personal privacy and security are our #1 concerns. We do not share your information with anyone and we employ the latest technology in security and compliance to safeguard your sensitive data.
If you need assistance with your MassPay account, please contact our our Payee Support Team anytime.