Developer & API FAQ

Integrating MassPay into your systems is a straightforward process. We provide two primary methods for integration: our Software Development Kit (SDK) and our Representational State Transfer (REST) API.

Both options can be found in detail within our comprehensive documentation on our Developers Portal.

Our SDK currently supports PHP, providing a seamless integration experience for developers using this programming language.

You can find the PHP-specific SDK and related documentation on our Developer Portal.

If you are interested in expanding the SDK to another programming language not currently supported, we encourage you to get in touch with us.

We value feedback and actively consider requests for additional language support.

Yes! We make every effort to offer our customers as much documentation as possible to make using our services as simple as possible.

On our Developer Portal, you can find all of the documentation, including code examples. 

Please note: Depending on the platform and country legislation, the actual KYB process and requirements may differ.

You will be required to give specific business-related information and documentation when signing up for a MassPay Developer Account.

MassPay currently offers a wide range of endpoints to cater to various functionalities and use cases.

These endpoints are categorized and clearly organized based on their intended purpose. You can find a comprehensive list of all the endpoints in the API Reference Section of our Developer Portal.

MassPay provides a diverse range of payout options to cater to different needs and preferences.

When using our platform, you can take advantage of the following payout methods:

• Local Bank Transfer
• Wire Transfer
• Push to Card
• Digital Wallet
• Alternative Payment Platforms / Methods
• Cryptocurrency
• Cash Pickup
• Mobile Money
• Debit Card

If your environment requires a payout method not listed, please contact us and we can discuss how we can work together to meet your requirements.

Yes. MassPay applies a small processing fee to each transaction.

The specific fees associated with each payout method can vary depending on factors such as the payout method, currency, and transaction volume.

To obtain accurate and up-to-date information regarding the current fees for each payout method, we recommend reaching out to us directly or visiting the MassPay Developer Portal.

The processing time for each payout method can vary depending on several factors.

MassPay understands the importance of timely transactions and strives to provide efficient processing for payouts.

To obtain the most accurate and up-to-date information regarding the current processing times for each payout method, we recommend reaching out to us directly or visiting the MassPay Developer Portal.

MassPay currently supports over 70 different currencies, alternative payment methods, and leading cryptocurrencies.

We understand the importance of offering a wide range of currency options to accommodate diverse business needs and global transactions.

For an up-to-date and comprehensive list of the currencies supported by MassPay, we recommend reaching out to us directly.

Our top priority is security. We invest heavily, and work hard to keep your payouts and data as safe as possible, following modern security and trust / verification processes.

Among our security features, we have implemented Transport Layer Security, two-factor authentication, fraud detection, and 24/7 monitoring.

For a complete list of our security capabilities and processes, please contact us.

 

Yes! MassPay is proud to be compliant with GDPR regulations and our PCI-DSS Level 1 certification.

For more information on our compliance processes and adherence to global and industry-specific regulations, please contact us.

To update your personal information, we provide two options: contacting us directly or accessing the MassPay Developer Portal.

Both avenues allow you to make changes to your account information.

If you encounter any technical problems or have specific needs that you would like to discuss, our dedicated support team is readily available to assist you.

You can reach out to our support team by sending an email to support@masspay.io.

If you're having problems with your MassPay integration, there are a few actions you may take to troubleshoot and address the issue.

Begin by thoroughly examining the MassPay documentation and integration instructions.

Check that you followed the integration instructions successfully and added any necessary code or settings.

Examine any error messages or log files produced by your integration. Error messages typically contain useful information regarding the cause of the problem.

Take note of any particular error codes or descriptions that might assist in identifying the problem.

If the problem persists or necessitates further investigation, contact our developer support team.

If you are experiencing difficulties processing a payout, there are a few steps you can take to troubleshoot the issue.

Pay close attention to the response you receive from the server. Look for any error conditions or specific error codes included in the response.

This information can provide valuable insights into the nature of the issue and help identify potential solutions.

Ensure that you are following the integration instructions and integration manuals provided by MassPay correctly.

Double-check that you have implemented the required steps, including authentication, payload formatting, and endpoint usage, accurately.

Conduct thorough testing and debugging of your integration.

Validate your data inputs, request payloads, and ensure that you are using the correct endpoints.

Pay attention to any error messages, warnings, or unexpected behaviors during testing, as they can help pinpoint the problem area.

If you have taken these steps and the issue persists, it is advisable to contact our support team for further assistance.

If you are experiencing issues with a payout being declined or failing, you can utilize our REST API to retrieve the status of a payout using the payout token.

This feature allows you to gain visibility into the current status of a specific payout transaction.

If you are facing challenges or issues with the MassPay platform, we recommend following these steps.

Start by exploring the resources available on our Developer Portal. We provide comprehensive documentation, guides, and tutorials designed to help you navigate the platform effectively.

Carefully review the provided resources related to your specific integration or functionality requirements.

Take advantage of the tutorials provided on our Developer Portal. These tutorials offer step-by-step instructions and practical examples to guide you through different aspects of the platform.

If you have reviewed the available resources and tutorials but are still facing persistent issues, we recommend reaching out to our support team for further assistance.

Contact our support team at support@masspay.io and provide our support technicians with a detailed explanation of the problem you are encountering.

Please include as much relevant information as possible, such as error messages, specific steps leading to the issue, and any relevant logs or screenshots.